A Message from Joseph D. Roberto on PCSB Bank’s Efforts to Help You Get Through the Coronavirus Pandemic
The coronavirus (COVID-19) outbreak is presenting all of us with unprecedented challenges both personally and professionally. As your local community bank, PCSB is here to provide as much support as possible to help you navigate through this difficult situation. Below you’ll find some new policies designed specifically to help you manage your finances while trying to get through the coronavirus pandemic.
Here’s How PCSB Can Help
We understand that some customers – both businesses and individuals – may be facing financial hardships during these uncertain times.
As of today, March 20, 2020, we have put several policies in place to help our customers manage during the coronavirus situation.
Please note the following helpful measures in place until further notice
- We will waive overdraft fees
- We will waive the PCSB fees for foreign ATM transactions
- We will waive incoming wire fees
- We will waive early withdrawal fees on CD’s for emergency needs
LOAN PAYMENT RELIEF PROGRAMFor customers who are having a difficult time making payments on their PCSB Bank loan, we have developed a program to review your situation and help you find a workable solution. Here’s how it works:
- To initiate the process on commercial loans, please contact your relationship manager.
- To initiate the process on residential loans, please contact your local branch – click here for our BRANCH LISTING
- You will also need to fill out and submit this form – LOAN PAYMENT RELIEF REQUEST FORM
Check these links from both national and local authorities for the latest news and information on the coronavirus in your area:
World Health Organization (WHO)
Centers for Disease Control and Prevention (CDC)
Westchester County Department of Health
Putnam County Department of Health
Dutchess County Department of Health
Rockland County Department of Health
Social DistancingTo do our part in practicing social distancing,
ALL PCSB BANK LOBBIES ARE TEMPORARILY CLOSED.
ATM’s drive up windows and night drops are open and remain available for use.
PLEASE NOTE: Our staff will be on hand at each branch and available to customers if needed. You can walk up to the front door or call the branch for an appointment if you require in-person service.
Scam AlertUnfortunately, during these uncertain times scammers have stepped up their efforts to fool people into giving up their personal information. It is important to remain vigilant in protecting your personal information especially during these uncertain times. Please remember that PCSB will never call and ask you for your account, PIN or social security numbers. Please be on the lookout for unsolicited calls from fraudulent parties claiming to be PCSB Bank or some other banking authority like the FDIC.
Please check these links for more information on Scams:
- Coronavirus: Scammers follow the headlines
- FTC & FDA: Warnings sent to sellers of scam Coronavirus treatments
Alternative access to your accountsPCSB offers several ways to manage your accounts without the need to come inside a branch:
- Drive Up Window
- Night Drop
- Online Banking
- Mobile App for iOS and Android, which includes Remote Check Deposit
If you haven’t already enrolled in Online Banking, please visit your local branch to register and they can help you through the process quickly.
Please be sure to check back here frequently to remain well informed on PCSB’s policies and procedures during the coronavirus pandemic.
We’ll all get through this together!
Joseph D. Roberto
Chairman, President & CEO